Frequently asked questions


How can I try puzzle to see if I like it?

We've made it easy to try puzzle in your store. You can A) Apply for a free trial where we'll set up real data from your store or B) request a live demo where we'll give you the keys to play around with the tool & see if you could have your own.

Can I customize my Databoards?

Databoards, metrics, snapshots & reports are customizable to fit everyone's needs on your team.

Security & Privacy

What type of data does the software collect?

Our software collects data related to car dealership operations, including sales data, customer interactions, inventory levels, and service records. We prioritize the collection of data that enhances dealership efficiency and customer satisfaction while adhering to privacy laws and regulations.

How is the collected data used?

Collected data is used to provide insights into sales trends, inventory management, customer preferences, and operational efficiencies. It helps dealerships make informed decisions, improve customer service, and optimize their operations. Data is also used to improve our software and offer personalized features.

Is personal information of dealership customers stored or used by the software?

Our software may process personal information as part of its functionality, but it does so in compliance with applicable privacy laws and regulations. Personal information is used strictly for the purposes of enhancing dealership operations and providing customer insights. Users have control over the type of data collected and can customize privacy settings.

How do you ensure the security of the data?

We implement industry-standard security measures, including encryption, access controls, and regular security audits, to protect against unauthorized access, alteration, disclosure, or destruction of your data. Our team is committed to maintaining the highest level of data security.

Who has access to the data?

Access to data is strictly controlled and limited to authorized users based on their role within the dealership or within our organization. We enforce strict access policies and regularly review access permissions to ensure data security.

Can dealerships opt out of data collection or request data deletion?

Yes, dealerships have the option to customize their data collection settings and can request the deletion of their data in accordance with our data retention policies and applicable laws. Please contact our support team for assistance with adjusting your preferences or submitting a deletion request.

What happens to the data if we terminate our use of the software?

Upon termination, your data will be handled in accordance with our data retention policy, which complies with legal requirements and industry best practices. You can request data deletion or return as per the terms of our agreement.

How do you comply with data protection regulations?

We are committed to complying with all applicable data protection regulations, including GDPR, CCPA, PIPEDA and others. Our policies and procedures are designed to ensure compliance with these laws, and we regularly update our practices in response to legal changes and best practices.


What pricing plans are available?

We offer a range of pricing plans to suit the diverse needs of car dealerships, including a free trial period for most data cloud plans.

Is there a trial period for the Paid Plans?

Yes, we offer a 14-day free trial for any of our Paid Plans. This allows you to explore the full range of features available in the plan of your choice without any commitment. Book your live demo to learn more.

Can I upgrade or downgrade my plan at any time?

Yes, you can upgrade or downgrade your plan at any time. Changes to your plan will be reflected in your billing cycle immediately if you're upgrading, or at the start of your next billing cycle if you're downgrading.

Do you offer any discounts for dealer groups?

Yes, volume discounts are available in accordance to our pricing policy. This ensures fair pricing across all our clients.

Do you offer any discounts for using multiple products?

Yes, percentage-based discounts will be applied for each store using multiple puzzle auto products & services.

What payment methods do you accept?

We accept direct transfers & credit cards using our secured payment partner, Stripe.

How is billing handled?

Billing is done on a monthly basis, starting from the date you sign up for a Paid Plan. For annual subscriptions, the billing cycle starts on the date of subscription. You can request a custom billing date during onboarding.

What's your cancellation policy

If you decide to cancel your subscription, you will retain access to your plan's features until the end of your current billing cycle. After that, your account will be downgraded to the Free Plan, unless you choose to permanently delete your account.

Who can I contact for more detailed pricing inquiries or specific billing questions?

For detailed pricing inquiries or specific billing questions, please contact our sales or billing department directly through the contact information provided on our website. Our team is ready to assist you.