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The customer journey at a modern Volvo dealership starts long before anyone steps foot in the showroom.
It starts with a lead. A call. A message. A request for a test drive. And it’s often met with… silence.
It’s not that sales teams don’t care they’re just overwhelmed. Between showroom traffic, outbound calls, CRM updates, and follow-ups, even the best teams drop the ball sometimes. Leads go unanswered. Appointments don’t get booked. And revenue slips through the cracks.
That’s where Puzzle Auto’s AI Employees come in.
We recently deployed an AI Employee at a well-known Volvo dealership with one clear goal:
to deliver exceptional service to discerning, pragmatic customers who expect timely, thoughtful, and professional communication.
Here’s how we tackled their five biggest challenges and what you can learn from it.
The reality: Every dealership misses calls. Customers don’t leave voicemails. Your team is busy helping people in-store or chasing other leads. Meanwhile, the person who just called is already on another dealer’s site.
How we solved it:
We activated our Call Saver AI module. Whenever a call is missed, the AI sends a polite, branded text message that acknowledges the customer and offers next steps. It’s fast, natural, and keeps the door open. No more dead ends.
The reality: Salespeople mean well. But with dozens of new leads a day, follow-up sequences get inconsistent especially after the first message. Some leads are over-contacted, others forgotten entirely.
How we solved it:
Our AI Employee takes care of the first 7 follow-up attempts across 10 days, via SMS and email. It adjusts tone, timing, and content based on how the customer responds. If someone asks for a specific salesperson or human contact, we escalate instantly.
The reality: Volvo buyers are informed, brand-conscious, and often skeptical of anything that feels robotic or pushy. They value professionalism, responsiveness, and trust.
How we solved it:
Puzzle Auto’s AI Employees are trained on the dealership’s tone of voice, inventory, and sales process. Every response feels natural, local, and respectful. The AI acts as an extension of the dealership, not a canned chatbot.
The reality: Most BDCs operate with disconnected tools: separate CRMs, phones, calendars, inboxes. That makes it hard to track conversations, missed opportunities, or follow-up performance.
How we solved it:
We consolidated lead activity across communication channels into a single view. The sales team sees who’s been contacted, when, and how the customer responded in real time. Nothing gets lost.
The reality: Most leads come in evenings and weekends when your staff is unavailable or short-handed. Delayed responses lead to cold leads or lost sales entirely.
How we solved it:
AI Employees work 24/7. They answer after-hours inquiries, book appointments, and keep the conversation alive until your team returns. Your dealership looks responsive even when the lights are off.
AI isn’t here to replace your team. It’s here to handle the routine, repetitive tasks that pull them away from what they do best, building relationships and closing deals.
We worked closely with this Volvo store to define their tone, escalation rules, workflows, and preferred customer experience. That’s how you get results with integrity.
This dealership now handles more leads with less stress. Their team focuses on warm prospects instead of chasing cold ones. Customers feel seen, heard, and taken care of.
And they’re just getting started.
Future phases include:
Book your demo here.
We can have your first AI Employee live in less than 2 weeks.
